Privacy Policy — Marazzi

Last Updated: January 1, 2026

1. Who We Are

This Privacy Policy applies to Marazzi ("Marazzi", "we", "us", "our"), headquartered at Via Cav. Carlo Marazzi, 1, 41053 Sassuolo (MO), Italy. Marazzi is the data controller for personal data collected through this website.

2. Information We Collect

Information You Provide

When you submit an inquiry form, sample request, or contact message, we collect:

• First and last name
• Business email address
• Company name and role
• Phone number (optional)
• Project details and messages you provide

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited, time spent, and referral source
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use personal data to:

• Respond to your inquiries, sample requests, and support questions
• Connect you with your nearest authorized distributor
• Send relevant product information, collection updates, and technical documentation (with your consent)
• Improve the functionality and content of our website
• Comply with our legal and regulatory obligations

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing personal data is:

• Contract performance: Processing necessary to respond to your inquiry or fulfil a sample request
• Legitimate interests: Improving our services and website experience
• Consent: Where you have opted in to marketing communications

5. Data Retention

We retain inquiry and contact form data for a maximum of 3 years, after which it is securely deleted or anonymized. Analytics data is retained for up to 26 months.

6. Your Rights

Under applicable data protection law, you may have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website uses cookies to enhance your browsing experience and understand site usage. Essential cookies (required for the site to function) are always active. You may control optional analytics and marketing cookies through your browser settings or our cookie preference centre.

8. International Transfers

Marazzi operates globally. Your data may be accessed by team members in countries outside your own jurisdiction. Where we transfer data to countries without an EU adequacy decision, we use Standard Contractual Clauses approved by the European Commission to ensure equivalent protection.

9. Security

Marazzi implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include TLS encryption for data transmission, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your data rights, contact our Data Protection team at:

Email: [email protected]
Post: Data Protection Officer, Marazzi, Via Cav. Carlo Marazzi, 1, 41053 Sassuolo (MO), Italy